Spring & Fall 2012

  • "The Impact of Social Shopping and Customization Support on Students’ Intentions to Purchase Online Travel" Arnold Kamis & Jonathan Frank
  • Abstract: This paper investigates how e-Business can benefit from serving students with social decision and service customization support. We test whether the social richness of online shopping in pairs, connected by screen sharing technology, contributes to a greater intent to book vacation travel. Furthermore, we test the value of allowing for high customization. We conducted a controlled laboratory experiment and a field experiment with a total of 391 subjects. A Partial Least Squares analysis of Perceived Effectiveness, Perceived Enjoyment, Perceived Partner Quality, Opinion Seeker and Opinion Leader, combined to explain Intent to Purchase with high variance explained (61.6%). We found significant differences between high-customization and low-customization groups. The high-customization group had a lower intent to purchase, but with greater variance explained (73.7%). The low-customization group had greater intent to purchase, but with lesser variance explained (50.0%). The results shed light on the value proposition for offering social and customization support to students. Future research will extend the results to other populations, task domains and devices.


    Key words:Social decision support, customization support, student travel, intent to purchase

  • "Relationship among Organizational Deviance Behavior, Perception of Organizational Support and Job Quit Intention: Research on Hotel Establishments" Berrin Guzel & Gokhan Ayazlar
  • Abstract: The study aims to reveal the relationship among organizational deviance behavior of employees in hotel establishments, the dimensions of the perception of organizational support, and job quit intention. For this purpose, some 167 questionnaires were obtained from the four- and five-star hotel establishments in Didim region. Although there was no relationship between deviance behavior and the perception of organizational support in the study, it was determined that adjustment support led to the displaying of interpersonal and organizational deviance behaviors and quitting and that organizational and interpersonal deviance behaviors as well as the general deviance behavior also had an effect on quitting.


    Key words: Organizational deviance, perception of support, job quit intention

  • "Student-Worker's Job Satisfaction and Retention in On-Campus Hotel: An Interpretative Inquiry Case" Lisa Slevitch & Annmarie Nicely
  • Abstract: The study attempted to identify factors that influenced a student employee’s decision to continue employment with an on-campus lodging facility applying a rarely used interpretative inquiry approach. The researchers chronicled the experiences and views of a college student at such a facility. The result of the case study indicated that the student employee had unique motivators that if implemented could influence decisions to continue employment with on-campus lodging facilities.


    Key words:Student employee, retention, job satisfaction, qualitative research, hotels

  • "Competitiveness of a Post-Conflict Tourist Destination-A Case of Montenegro" Milos Bigovic
  • Abstract: Montenegro as a typical post-conflict tourist destination was studied in the context of an Integrated model of destination competitiveness. Experts on the supply-side compared the performances of individual competitiveness indicators to the group of major competitive destinations. According to the results, Montenegro has a strong competitive position in its Endowed resources and Created resources. In contrast, Supporting factors and resources, Destination management, Demand conditions and Situational conditions are less competitive. Together, the results suggest several measures that need to be undertaken in order to strengthen the competitiveness of Montenegrin tourism sector as well as to ensure long-term benefits. The list of measures relates to destination accessibility, communal infrastructure, destination management, promotional activities, regional stability, new accommodation facilities and quality of service. In general, the used model has proved to be fully capable in describing competitive position of a post-conflict tourist destination.


    Key words:Destination competitiveness, post-conflict destination, competitiveness model, competitiveness indicators

  • "Ecology and Tourism: A View from South America" Korstanje Maximiliano E.
  • Abstract: Latin America corresponds with a green reservoir for humankind. Its natural resources and landscapes not only received annually thousands of tourists, but also created a great dependency of tourism industry in the last years. It is unfortunate, while the first world creates the theory respecting to ecology and sustainably, the third one debates other more serious issues. The economic dependency of Latin American countries from tourism paves the ways for adopting the policies of eco-destinations, and sees in this conceptual framework an alternative to alleviate the poverty. This essays review examines the limitations and contradictions of the theory of sustainability and its connection with capitalism. Ecology and the market are two side of the same coin. Today, the ecology has been commoditized in order for replicating the capital. Therefore, it is important to see that capitalism as an ideology is the reason of “global warming”. This explains the paradox of ecology. While the media and TV bombarded the audience with message aimed to develop an eco-conscience, the gasses to atmospheres in last years have been increased. This begs a more than interesting question, tourism is part of the problem or the solution?


    Key words:Paradox, ecology, capitalism, risk, sustainability, cynicism.

  • "Information Needs, Information Sources and Information Search Strategies of International Air Travelers in Nigeria" Williams Nwagwu & Deji Kolapo
  • Abstract: This study examined the information needs, sources and search strategies of international travelers in Nigeria within the backdrop of unfavorable events in the aviation sector in the past ten years. Accidental sampling technique was used to select 203 willing respondents from an undefined number of travelers found at the departure wings of the fourteen international airlines operating at Nigeria's busiest international airport - the Murtala Muhammad International Airport Lagos, Nigeria during June to September 2010. Data collection was guided by a questionnaire covering demographic characteristics, information needs and information sources of the passengers as well as travel variables. Chi Square analysis was used to reveal statistically significant relationships in the proportions for different groups. The travelers were a little above middle age on the average; mainly women, about one of three being self-employed, about three of ten Christians and a little more than half were married, and nine of every ten reported residing in Nigeria. Travelers required information about fare more than they did about safety. Travel agents were the major sources of information to travelers; less number of travelers used the Internet, and lesser were solely reliant on the strategy. There is a significant difference in all the groups examined. Travelers from Nigeria seemed not to show any apprehension about safety; they prefer sourcing information from travel agencies probably because it takes away from them the troubles of logistic arrangements. This research is useful to travel agencies and airline operators in modeling their marketing management decisions and designing effective marketing communication campaigns and service delivery.


    Key words:Information needs, information search strategies, international air travelers

  • "Commentary: Epistemology of Tourism" Korstanje Maximiliano E.
  • Abstract: The scientificization of tourism has concerned too many scholars in the last decades. The growing number of books, journals, doctoral thesis and papers in general make for some to coincide tourism has been reached as state of maturity in the process of knowledge production. However, in this short paper we place this belief under the lens of scrutiny simply because tourism lacks of a particular method up to date. From our end, we consider that tourism should focus on hospitality as its primary object of study and explain the reasons why it is trivialized by other existent social sciences.


    Key words: Science, epistemology, tourism, methodology, behavior

  • Guest Editorial: New Perspectives in Destination Management - Maria D. Alvarez
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  • A Paradigm Shift from Tourism Destination Management to Democratic Governance of Place Branding: The Cases of Pompei and Campi Flegrei - Frank M. Go & Mariapina Trunfio
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  • Collaborative Destination Management Planning: A Case Study of Byron Bay, Australia - Jeremy Buultjens, Nadine White & Kate Neale
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  • Predicting Repeat and Total Visits to a Destination Using Simulation Modeling Through Time - Guy Assaker & Rania el-Haddad
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  • Measurement Tourism Performance of Urban Destinations - Smaranda Adina Cosma
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  • Factors that Influence Tourist Satisfaction - Rafat Beigpoor Shahrivar
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